FAQs

We will have many dining options for guests. Inside the lodge we will have our full-service restaurant and bar Smoke & Timber, a cafe serving coffee and hot drinks, as well as grab-and-go food and a walk-up bar if you're in a hurry to get back out on the slopes. Outside our pizza truck Peaks & Pies will be serving up hot and fresh pizza all day!

We are open for all Holidays this season! Please note, our hours of operation will vary on holidays.

We will be open from 9am to 10pm 7 days/week. The slopes will be open from 9am-4pm and then 5:30pm-10pm with a break between our day and night sessions to allow the runs to be groomed.

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Hatley Pointe will be open for the Winter 2024 season. Specific information on our restaurant and lodge opening date, pass sales, and additional offerings will be released as soon as possible. Please subscribe to our newsletter as we will send out updates on our opening as soon as we have that information!

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Be advised, dates and rates are subject to change.

Slope passes are non-refundable and non-transferable. Unused tickets cannot be applied to future purchases. Lost passes will not be replaced. A $25 fee applies for lost media replacements; however, you can reuse and reload your media card for future visits to avoid this fee. All guests must have a valid day or night slope pass and ski/snowboard equipment to enter any slope system, including bunny slopes. Riding lifts without ski/snowboard equipment is strictly prohibited. Management reserves the right to evoke slope passes at any time. Though we take every precaution in lift maintenance practices, grease or light debris have potential to be present and /or drip from lift areas and equipment. This is an inherent risk to winter sports and Hatley Pointe is not responsible for stains or damage to garments, ski/snowboard equipment, or otherwise.

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When you order a season pass online you will need to come to one of our ticket counters inside the lodge to pick it up. Our staff can assist you in getting a photo taken for your season pass and get you on the slopes as quickly as possible!

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Our Family add on passes are available at our ticket counter and may be picked up in person after presenting the proof of purchase of a standard Season Pass

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We offer discounts for active Military members and Veterans, Seniors 64-69 yeras old, and Youth 5-12 years old. Learn more about this on our pricing page

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Absolutely! Daily lift tickets are available for purchase on the mountain, or can be purchased online and picked up when you arrive.

Our Powder Pass will allow our guests the option to buy a 4-hour pass to be used at any time of day. Learn more about the Powder Pass on our Pricing page here.

We recommend that our guests dress in layers in order to stay warm and comfortable on the mountain. Heavy socks will work best with ski and snowboard boots. We also recommend waterproof outer layers, and waterproof gloves or mittens. We also have outerwear available to rent if needed!

We will have helmets, poles, bibs, and gloves available for rent separately for any guest that does not have one. These items will be first come first serve.

We have you covered with our many dining options! Inside the lodge we will have our full-service restaurant and bar Smoke & Timber, a cafe serving coffee and hot drinks, as well as grab-and-go food and a walk-up bar if you're in a hurry to get back out on the slopes. Outside our pizza truck Peaks & Pies will be serving up hot and fresh pizza all day!

Absolutely! We welcome all visitors to Hatley Pointe. Anyone who is not enjoying the slopes is welcome to dine at our restaurant, Smoke & Timber, enjoy a coffee from the cafe, have a few drinks at the bar, or take a load off in our seating areas by one of our fireplaces. Our deck will also provide a great view of the mountain if they would like to watch the action!

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Yes, we will have two bars in our lodge, one that is available for walk-up service and another inside our full service restaurant.

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We will have lockers available for rent in our lodge. Lockers rent for $5/day, family lockers will also be available for $25/day.

No, it is not safe to ski in a blizzard. Blizzards create dangerous conditions with low visibility, high winds, and extreme cold, all of which can lead to serious accidents. If a blizzard is in the forecast, we recommend postponing your ski plans and staying indoors until conditions improve.

Yes, you can ski at night; it’s a blast! However, skiing at night is only safe on our designated, well-lit slopes monitored closely by our resort. It is crucial to stay on marked trails when skiing after dark, as visibility is reduced at night. Always check with resort staff if there is ever a question on conditions or the safety of night skiing.

No, skiing or snowboarding off-trail can be extremely dangerous. Off-trail areas are not monitored or maintained, which increases the risk of encountering hidden obstacles, avalanches, and other hazards. For your safety, always stay on designated trails.

1. Wear Proper Gear
   • Ensure you are dressed appropriately for the mountain environment. Wear layers to protect against the cold, and always use a helmet and goggles to safeguard against head injuries and sun glare.
2. Know Your Limits
   • Be aware of your skill level and avoid attempting slopes or trails that are beyond your ability. Pushing yourself too far can lead to accidents and injuries.
3. Always Use the Buddy System
   • Never venture out alone. Having a companion ensures that someone is there to assist in case of an emergency.
4. Stay Hydrated and Take Breaks
   • Cold weather can be dehydrating, and physical exertion increases this risk. Drink plenty of water and take regular breaks to prevent fatigue.
5. Check the Weather and Avalanche Reports
   • Mountain weather can change rapidly. Always check the latest weather forecasts and avalanche warnings before heading out. This information is vital for your safety on the slopes.
6. Follow Resort Signs and Warnings
   • Resort signage is in place for your protection. Pay attention to all signs, barriers, and warnings, as they are there to guide you safely through the terrain.
7. Learn How to Fall Safely
   • In case of a fall, try to land on your side and avoid using your arms to break the fall. Proper falling techniques can reduce the risk of injury.

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While we do not currently offer overnight accommodations, there are incredible options for short term rentals within the surrounding "Wolf Laurel" community, and Asheville is a short drive South with lodging ranging from economy hotels to luxury resorts.

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Children 0-11 may enjoy the mountain accompanied by an adult 18 or older. Kids under 4 ski free accompanied by an adult 18 or older!

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Yes, guest wifi is available at no additional charge

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Smoke & Timber will be open for Breakfast, Lunch & Dinner from 9am-10pm with our last seating at 9pm

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Right now snow tubing is pending this winter season. We are working hard to offer our guests snow tubing this season and will post updates once it becomes available

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Yes we will be offering ski school through North Buncombe County Schools for the 2023 season. Please contact the school administration directly to inquire about how to sign up.

In our banner season we are still evaluating our capacity for hosting large groups. As a result we are not offering dedicated group discounts this season. We plan to offer group rates again in future seasons.