About the job
The Snowsports School Director oversees all aspects of Hatley Pointe’s ski and snowboard instruction programs. This role ensures that every guest—from first-time skiers to advanced riders—receives an exceptional, safe, and memorable learning experience. The Director manages instructors, develops training programs, and works closely with other mountain departments to deliver world-class service and drive revenue.
Key Responsibilities
Leadership & Staff Management
- Recruit, hire, train, and schedule all ski and snowboard instructors, supervisors, and support staff.
- Foster a positive, inclusive work environment and maintain high staff morale throughout the season.
Operations & Safety
- Oversee daily Snowsports School operations, including check-in, scheduling, and lesson fulfillment.
- Enforce all mountain safety policies and risk management procedures.
- Maintain instructor-to-student ratios and ensure proper supervision of children’s programs.
Financial & Administrative
- Prepare and manage department budgets, track revenue, and control expenses.
- Collaborate with Marketing and Sales to promote lessons, seasonal packages, and special events.
- Monitor performance metrics such as lesson volume, guest satisfaction, and staff productivity.
Guest Experience
- Serve as the primary contact for guest concerns related to lessons, resolving issues quickly and professionally.
- Maintain a highly visible presence on the mountain, modeling exceptional service.
Qualifications
- Minimum 5 years of experience in ski/snowboard school management or similar leadership role.
- Advanced PSIA and/or AASI certification (or equivalent) strongly preferred.
- Strong knowledge of snowsports instruction techniques and industry safety standards.
- Excellent organizational, communication, and customer-service skills.
- Ability to work flexible hours, including weekends, holidays, and evenings during the ski season.
