About the job
Smoke & Timber is the heart of Hatley Pointe’s culinary experience—a place where rustic charm meets elevated mountain dining. We take pride in serving handcrafted food and unforgettable service at the base of our year-round resort. As we continue to grow, we’re looking for a passionate, hospitality-driven Floor Manager to join our leadership team.
Job Summary
As the Floor Manager at Smoke & Timber, you’ll be the eyes and ears of the dining room—leading by example, supporting staff, and ensuring every guest has a top-tier experience. You’ll keep the floor flowing smoothly, jump in where needed, and serve as the link between the front-of-house team and the kitchen.
Duties
- Lead the front-of-house team during service and maintain a visible presence on the floor.
- Open and close the restaurant following proper procedures.
- Ensure a high level of guest satisfaction by managing flow, resolving issues, and supporting staff.
- Assist in scheduling, training, and coaching team members.
- Monitor cleanliness, ambiance, and dining room readiness.
- Communicate effectively with the kitchen to ensure smooth service and accurate orders.
- Promote specials and support sales goals through upselling and smart table management.
- Help uphold and enforce safety, sanitation, and service standards.
Experience
- Proven experience in a fine dining restaurant leadership or supervisory role
- Strong communication and people skills
- Natural ability to lead with warmth, confidence, and calm under pressure
- Organized, detail-oriented, and proactive problem-solver
- Availability to work evenings, weekends, and holidays
Perks and Benefits
- Competitive pay based on experience
- Competitive PTO Package
- Medical, Dental, and Vision Benefits
- 401k plus company match after 1yr of employment
- 50k Life Insurance employer paid plus several voluntary enrollment options
- Opportunity to grow within Hatley Pointe’s expanding hospitality team
If you are passionate about providing outstanding service in a dynamic environment and have the skills necessary to lead a team effectively, we encourage you to apply for this exciting opportunity as our Floor Manager at Smoke & Timber.
