Lift Maintenance Manager

About the job

We are seeking a Lift Operations & Maintenance Manager that oversees all aspects of lift operations, ensuring the safe, efficient, and smooth functioning of all ski lifts. This includes managing a team of lift operators, coordinating maintenance with technical teams, ensuring compliance with safety standards, and delivering excellent customer service to skiers and snowboarders. Lift Operations & Maintenance Manager plays a key role in enhancing the guest experience and maintaining the lodge’s reputation for operational excellence.

Duties:

-Oversee daily operations of all ski lifts, ensuring proper functioning and safe usage.
-Coordinate opening and closing of ski lifts based on weather conditions, safety concerns, and operational schedules.
-Monitor lift performance, ensuring that all equipment meets operational standards and promptly addressing any issues.
-Recruit, train, and supervise lift operators, ensuring they are fully trained in safety procedures, customer service, and equipment operation.
-Schedule and assign staff to different lifts, ensuring optimal coverage and efficiency during peak and non-peak times.
-Conduct regular staff meetings to review safety protocols, address concerns, and provide ongoing training.
-Prepare incident reports for any lift-related accidents or injuries and implement corrective actions to prevent future occurrences.
-Address customer inquiries and resolve issues related to lift operations.
-Ensure all staff members provide friendly, knowledgeable, and timely assistance to guests using the lifts.
-Act as a liaison between guests and other departments, such as ski patrol and guest services, to ensure an exceptional guest experience.

-Collaborate with technical teams to implement upgrades and improvements to lift systems when necessary.

-Work closely with the lift maintenance team to schedule and prioritize preventative and emergency maintenance.

-Monitor expenses and resource use to ensure cost-effectiveness and efficient operations.

-Other duties as assigned

Qualifications & Requirements:

• Experience: Minimum of 2+ years in lift operations, ski resort management, or a related field, with leadership experience preferred.
• Knowledge: Strong understanding of ski lift systems, safety protocols, and customer service standards within the ski industry.
• Certifications: Certification in lift operations management or ski area operations preferred; CPR and first aid certification required.
• Skills:
• Leadership and team management
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work in harsh outdoor environments and remain calm under pressure.
• Physical Requirements: Ability to stand, walk, and lift up to 50 pounds in varying weather conditions, including extreme cold and snow.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

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